Clinic terms

Last updated October 28, 2026

These terms apply to clinics that claim a listing on urgentcare.chat. They are written in plain language so you know exactly what you are getting. Patients using the site are covered by our Privacy and Disclaimer pages.

Rankings are never for sale

Clinics are sorted by distance only. No plan, payment, or verification status changes where a clinic appears. We do not charge per patient, per lead, or per booking.

Free for good: clinics verified before January 1, 2027

If we verify your clinic (the approval is recorded on our side with a date) before January 1, 2027, Eastern Time, your clinic is grandfathered. For as long as urgentcare.chat offers clinic dashboards, you keep the following at no charge:

  • The Verified badge on your listing
  • Walk-in status and wait time updates
  • Your hours, booking link, and announcement on your clinic page
  • The embeddable widget for your clinic's website
  • The tap and traffic trends in your dashboard

This list is what exists on the day you are verified. We will not take these features away from a grandfathered clinic or start charging for them.

What can still change

  • New features may be paid. Anything we build after the date you are verified, such as custom branding, multi-location tools, or integrations, may be offered on a paid plan. Grandfathering covers the list above, not future additions.
  • Clinics verified on or after January 1, 2027 may be charged for dashboard features. We will show the price before you are asked to pay anything.
  • If we ever shut the dashboards down, we will give grandfathered clinics at least 90 days' notice by email.

Keeping grandfathered status

Status belongs to the verified clinic and stays as long as the listing is accurate and you are not misusing the service (for example, posting false wait times, claiming a clinic you do not run, or letting a third party act in your account). We may remove a listing or its verification for those reasons, and we will tell you why.

How we verify

We check the clinic's NPI in the federal registry and then call the phone number you gave us to confirm you run the clinic. Submitting a claim does not make a clinic verified, and we may decline any claim.

Your information

We keep business contact details only (name, role, email, phone, NPI) to verify and contact you. No patient information is collected or should be entered into the dashboard. We do not sell your details.

Questions

Email abhilash@buchmedical.com. We may update these terms; any change that affects a grandfathered clinic will be sent to the email on its claim before it takes effect.